Delete your Flat Rate Tracker account

Delete your account in the app

You can delete your account yourself from the web app or the iPhone and Android apps. Uninstalling the app or signing out does not delete your account.

On the web

1. Sign in to Flat Rate Tracker on the web.
2. Go to Account, then Data.
3. Under Danger Zone, select Delete account.
4. Type DELETE to confirm. If you sign in with a password, enter your current password.
5. Select Delete account.

On iPhone and Android

1. Open Flat Rate Tracker and sign in.
2. Tap More, then Account, then Data.
3. Tap Delete account.
4. Type DELETE to confirm. If you sign in with a password, enter your current password.
5. Tap Delete account.

Deletion happens right away and you’re signed out. It can’t be undone. If you want a copy of your records first, use Download account data on the web or Export Data in the app, on the same Data page.

If you own a Team

You can’t delete your account while you own an active Team. Dissolve the Team first from Account, then Team on the web, or contact us for help. Members keep their personal accounts and work history when a Team is dissolved.

What happens to your data?

When you delete your account, we delete:

• Your account, sign-in details, and registered devices
• Work orders and flagged-hour history
• Saved jobs
• Work order photos
• ToolTrack tools, loan history, and tool photos
• Pay settings, pay periods, and PayTrack pay stub comparisons
• Drafts created by AI scanning features, and records of failed scans
• FRT Connect API keys and usage history
• Your Team memberships and the hours history shared with a Team
• Pending Team invitations sent to your email address

Deletion is permanent. Some information may be kept where required for legal, billing, security, backup, or legitimate business purposes, as described in our Privacy Policy. For example, payment providers keep their own billing records, and a security log entry records that the account was deleted. Feedback you sent us is kept to improve the product, but we won’t contact you about it.

Subscriptions and billing

• Subscriptions paid on the web are canceled when you delete your account. If the cancellation can’t be completed, your account isn’t deleted and you’ll see an error. If the subscription is canceled but your data can’t all be removed, your account stays so you can try again.
• Apple App Store subscriptions are not canceled by deleting your account. Cancel in your App Store subscriptions.
• Google Play subscriptions are not canceled by deleting your account. Cancel in your Google Play subscriptions.

Apple and Google keep billing until you cancel with them, so cancel there first if you don’t want further charges.

Flat Rate Tracker One

Flat Rate Tracker One is a separate offline app. It doesn’t use a Flat Rate Tracker account, and deleting a Flat Rate Tracker account doesn’t remove data stored in Flat Rate Tracker One.

To remove Flat Rate Tracker One data from a device, open the app and tap More, then Settings, then Erase Local Data. This removes the work orders, jobs, pay settings, and photos stored on that device. It can’t be undone.

Need help deleting your account?

If you can’t sign in or can’t complete the steps above, email [email protected] from the address on your account with the subject “Account Deletion Request.”

For other questions, visit Support.