Account & sync
Flat Rate Tracker Cloud
- Uses an account
- Syncs data across devices
- Requires a subscription after the trial
Help
Flat Rate Tracker Support
Need help with Flat Rate Tracker Cloud or Flat Rate Tracker One? Find quick answers below or contact us for support.
The two apps
Support covers both Flat Rate Tracker Cloud and Flat Rate Tracker One.
One-time purchase
Flat Rate Tracker One
- One-time purchase
- No account required
- Designed to work offline with data stored locally on the device
Frequently asked questions
Quick answers for login, subscriptions, and getting in touch.
What is the difference between Cloud and One?
Flat Rate Tracker Cloud uses an account, syncs your records across devices, and requires a subscription after a 14-day free trial. Flat Rate Tracker One is a one-time purchase with no account. It is designed to work offline, with data stored locally on the device.
I can’t log in to Flat Rate Tracker Cloud. What should I do?
Check a few basics first:
- Verify your email address and password.
- Make sure you have an internet connection.
- Try closing the app and opening it again.
If the issue continues, email [email protected].
Will Flat Rate Tracker One work without internet?
Yes. Flat Rate Tracker One is designed to work offline. Your records stay on the device.
How do I restore or manage my subscription?
Flat Rate Tracker subscriptions are managed from Account settings. Sign in on the web app or in the app, open Account settings, and use Manage Billing to view, change, or cancel. Your subscription is tied to your account, so signing in restores access.
Flat Rate Tracker One is a one-time purchase, not a subscription.
How do I report a bug or request help?
Email [email protected]. Include which app you are using (Flat Rate Tracker Cloud or Flat Rate Tracker One) and a short description of the issue.
Contact Support
Email [email protected] and include which app you are using, plus a short description of what happened.